Service Level Management

Yes, security system software also needs maintenance. These forms of maintenance prevent systems from becoming overloaded with unnecessary or outdated data and ensure that applications continue to function (uptime). Additionally, the software for these systems is continuously developed to maintain security and offer new functionalities. For this reason, patches, updates, and upgrades are periodically necessary. Want to know more about the security and continuity of software? Learn more about our Managed Services or IT Security.

Once your security systems are delivered, you can assume they will function smoothly for the coming years, with warranty provided. However, there are many factors that can disrupt system performance, such as connectivity issues, integrations, connected systems, users, or even weather conditions for hardware. Preventive maintenance helps minimize the risk of disruptions and extends the system’s lifespan, ensuring the best possible performance from your security systems.

Nsecure collects all information about systems and their configurations in the Configuration Management Database (CMDB). This CMDB also tracks ages, installation dates, maintenance records, new software versions, End-of-Life statuses, and more. In this way, we can always provide our customers with timely advice regarding aging and (replacement) investments. By continuously monitoring and analyzing data for anomalies and trend deviations, issues are detected early, allowing for timely intervention. Aging will never come as a surprise.

There are several benefits when organizations opt for an integrated security policy. These include no knowledge gaps, no contract negotiations with multiple parties, ensuring security is optimized across the entire chain, and the ability to keep pace with the latest technological advancements, regulations, and standards. Additionally, lower costs can be achieved through more efficient use of receptionists and security personnel, supported by smart technology and effective asset management of existing systems.

Integrated Security Management (ISM) occurs when organizations choose to outsource security operations, including system implementation, maintenance, and management, to a single security provider. An ISM partner ensures that everything is carried out as efficiently as possible, processes are optimally secured, and significant cost savings are achieved.

A DPIA – short for Data Protection Impact Assessment – is a thorough risk analysis that weighs the privacy interests of individuals against the necessity of (effective) security measures. A well-conducted DPIA outlines all potential scenarios, the possible security measures, and the personal data that may be processed. The proposed security measures are then assessed against the GDPR regulations.

Access control is much more than just granting access. While access granting ensures that a person can enter a location using a key or access card, access control ensures that individuals who gain access to a specific area or space within a building are authorized to do so.

The product portfolio that Nsecure offers primarily consists of high-quality hardware and software solutions produced in the EU. The partners Nsecure collaborates with stand out for their professionalism, quality, reliability, continuity, integration capabilities, and sustainability. Nsecure’s portfolio is also characterized by avoiding vendor lock-ins. More information about our partners can be found on this page.

Nsecure advises (especially for more complex security environments) smart maintenance strategies that efficiently meet the maintenance needs of a system. This involves focusing on the actual use and condition of a security system, rather than solely its lifespan.

By leveraging data and continuously measuring the performance of security solutions, Nsecure is able to plan preventive maintenance based on need and necessity. This ensures the quality, performance, and availability of the solution are kept at optimal levels.

SOC 2 Type II ensures that the proper measures are taken regarding information security and privacy concerning the data processed by a service provider. SOC 2 defines criteria for managing customer data based on five ‘trust service principles’: security, availability, processing integrity, confidentiality, and privacy. With this certification, you assure your customers that your organization has taken all necessary steps to secure and protect their data. It goes beyond the ISO 27001 certification in terms of demonstrating trust and accountability in handling sensitive information.

YIM – short for Your Identity Management – is a Physical Identity & Access Management platform developed by Nsecure. The platform supports the enrollment, registration, and authorization of roles, requirements, and access rights for employees, contractors, and visitors. Various modules within the YIM identity management platform, such as accreditation, employee, visitor, and contractor registration, e-learning, and documentation management, help streamline and automate access processes.

Privacy is an important and mandatory topic in the context of access, security, and identity management applications. According to the General Data Protection Regulation (GDPR), Europe’s privacy legislation, organizations have a broad responsibility to handle personal data properly. Since access, security, and identity management solutions frequently process various types of personal data, it is crucial to ensure that these processes are demonstrably in compliance with GDPR regulations. This can be achieved through conducting a DPIA: a Data Protection Impact Assessment during the project’s initiation or design phase, which results in an advisory report.

In a DPIA, also known as a Data Protection Impact Assessment, all relevant privacy aspects of the solution are mapped out by a certified CIPP/E privacy consultant, risks are identified, and control measures are recommended.

A Physical Security Information Management (PSIM) system is a software platform that acts as a layer above various security systems such as security, building management, and communication systems. It manages all these systems through a simple, comprehensive user interface.

Access control is much more than just granting access. With access control, we ensure that only authorized individuals can enter a specific location, using tools like access cards or keys. It’s about verifying that the person entering is who they claim to be. Additionally, access control allows for tracking who entered, where they went, when, and for how long, ensuring full transparency and accountability. Therefore, striving for an integrated approach and making access control a key part of the primary business process is essential.

Sectors are continuously evolving, so it’s essential to regularly assess the solutions needed. Since we primarily offer our services from the cloud, it’s easy to scale up or down as requirements change. Even if the client isn’t ready now, our environments and security systems are already prepared. If that changes in a few years, there’s no need to implement a new access control system; small adjustments to the existing system will suffice. Regular evaluation and timely adjustments to the policy are key.

Many access control systems can be integrated with other security solutions such as intrusion detection, intercom, and video surveillance. By combining these within a Security Management System, all aspects come together in one central environment. Additionally, your Security Management solution can be easily integrated with building management systems or fire alarm systems. The result? Seamless processes that work together, giving you complete control.

Intelligent camera systems from Nsecure provide 24/7 visibility of your locations, enabling you to proactively ensure safety. Through advanced image, sound, analytics, and AI features, anomalies, movements, and (unwanted) activities can be detected in real-time. Additionally, video surveillance provides valuable data for analytics such as People Counting, which can enhance the predictability of crowd densities at specific locations.

Nsecure prioritizes safety and ensures that all camera surveillance solutions comply with applicable regulations, such as the GDPR. This involves aligning camera implementation and video management systems with your specific security policies while adhering to privacy and data security standards. This is achieved through conducting a DPIA (Data Protection Impact Assessment). A well-conducted DPIA outlines potential scenarios, recommended security measures, and identifies the types of personal data being processed. Learn more here.

With camera surveillance, you have 24/7 visibility of your locations, enabling proactive safety measures. This reduces risks such as burglary, theft, unauthorized access, or early detection of smoke, fire, or leaks. By integrating cameras with other security systems like access control or security management systems, a unified security approach is created, helping to minimize internal and external security risks at your locations.

Nsecure can manage full camera surveillance for you from our Observation Room in Barendrecht. From this central location, sites are monitored 24/7, alarms are followed up on, and suspicious activities are detected. This approach provides an efficient and cost-effective solution for 24/7 monitoring, requiring minimal manpower and ensuring maximum security.