Services & Performances

Incident Management

Our Customer Support Desk is available 24/7 to proactively detect and resolve technical issues in real time, minimizing risks and ensuring smooth operations.

A SERVICEDESK THAT UNDERSTANDS YOUR BUSINESS PROCESSES

For disruptions and issues related to security systems, Nsecure’s Customer Support is accessible round the clock. Our service desk is dedicated to promptly addressing incidents, minimizing security risks, and ensuring business continuity. Remote monitoring allows us to detect and often resolve technical issues before they escalate.

ABOUT OUR CUSTOMER SUPPORT

24/7 Availability: Always supported by experts familiar with your environment.

Real-Time Detection: Immediate identification and remote resolution of technical issues.

Tailored Service: Client-specific agreements and KPIs ensure alignment with your processes.

Sustainability Focus: Remote service contributes to CO2 reduction.

OUR APPROACH

A TEAM THAT KNOWS YOUR BUSINESS

Our in-house Customer Support Desk is divided into dedicated client teams, combining sector expertise and multi-disciplinary skills. This structure ensures familiarity with your business processes and environment, offering seamless support.

24/7 ACCESSIBILITY

A well-organized service desk ensures a streamlined operation. Technical issues are detected in real time and, when possible, resolved remotely—even on weekends—to prevent disruptions during peak business hours. Incidents can be reported via: Service Portal, Phone, Email. Outside office hours, our Observation Room takes over to maintain continuous support.

SUSTAINABLE REMOTE SERVICE

Leveraging advanced technology and remote connections, we can diagnose, analyze, and address issues without the need for on-site intervention. This approach reduces reliance on field technicians, minimizes unnecessary travel, and lowers environmental impact.

REPORT AN INCIDENT

For technical or functional issues, contact our Customer Support Desk 24/7 at 088 - 123 9160. Based on predefined response and resolution times, our team ensures prompt incident management.

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