Integrated Security Management: Combining Hard and Soft Services

In the field of security, we have seen a shift in responsibility over the past few years. Traditionally held by the security department, this responsibility is increasingly being placed within the facility domain.

The development towards facility models such as Integrated Facility Management also impacts the organization of security. In this case, a facility service provider takes on not only operational but also tactical and partially strategic responsibilities.

Specialist Field

Although facility specialists often have expertise in areas such as housing, catering, cleaning, and others, security frequently remains a step too far. Security has rapidly evolved into a specialized field. A key characteristic of this development is the equally prominent and necessary role of IT, as well as the complexity of security systems. Moreover, developing a security policy requires specialized knowledge, ensuring that the well-being and safety of employees are never overlooked.

Optimizing Business Processes

Due to a lack of specialized knowledge, facility departments and service providers often fail to adequately assess the hard services (such as access control, camera observation, and intercom) for quality and/or effectiveness. Finding a comprehensive solution with a strong integration of people and technology is frequently a challenging task. The result is often poor decisions that lead to unnecessary risks and, in many cases, duplicated costs.

Advisory Role of Facility Service Providers

Nsecure has observed that within Integrated Facility Management, ongoing contracts for safety and security components are often maintained on a one-to-one basis. This leaves clients responsible for monitoring and managing the implemented systems, addressing incidents themselves, and making connections between alerts and services. Additionally, the lack of an advisory role from the facility service provider often leads to neglect in the adjustment or renewal of these systems, with a focus on cost-driven decisions rather than long-term strategy. This results in a decline in system performance, which could otherwise contribute to optimizing business processes.

Integrated Security Management as an Efficient Total Concept for Safety and Security

Nsecure adopts a different approach. Acting as an Integrated Safety and Security partner for organizations and/or facility service providers, Nsecure takes on both operational management and contract management responsibilities. With this approach, Nsecure first maps out the existing implemented systems. This analysis, combined with the client’s requirements, results in an efficient, tailor-made total concept. Nsecure’s unique signature integrates human and technical processes, automating them through specialized software.

Always Compliant

Moreover, all systems (access control, camera observation, intercom, etc.) are kept in optimal condition and continuously evaluated to meet evolving needs. Clients gain insight into system performance through a user-friendly dashboard, contributing to a clear and forward-thinking security policy. Organizations no longer need to worry about contracts or dealing with multiple suppliers, ensuring they remain always compliant.

Room to Move with Integrated Security Management

However, this Integrated Security Management service goes beyond security measures. The smart technologies for preventive measures, such as access control and camera observation, also provide cost and time-saving insights. With the rise of developments like New Ways of Working and the flexibilization of labor, clients gain visibility into occupancy rates, which can then be used to adjust cleaning tasks or HVAC systems accordingly.

Nsecure understands that organizations want to operate as seamlessly and focused as possible in achieving their goals, free from external factors such as unwanted incidents. This need for room to move may seem at odds with security, but according to Nsecure’s vision, high-quality security is a prerequisite for a sense of freedom. Only when people feel safe can they take steps that help an organization move forward.